Finding Help

Our technical support is backed by extensive expertise in Apache Cassandra, DataStax software and a deep knowledge of NoSQL technologies and big data solutions.

The Instaclustr support desk is a 24-hour, 365 days a year service that allows any Instaclustr customer with a cluster that is eligible for support to report issues.

Support Contacts

Access method Description
Email Lodge through
Web Lodge through Instaclustr self-service portal at

For more information about our support offerings including our contracts and policy please email us at

Support levels

Please see the SLA policy section of our website for details of our support levels and SLAs:


Instaclustr offers extensive expertise in Apache Cassandra and DataStax systems. Consultation is available to all customers interested in modelling large data sets or curious about best practice usages.

If you're setting up your first Cassandra Cluster Database, or you're a veteran of Big Data and are looking for fresh ideas, please feel free to contact us for any advice or ideas on how to proceed.

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